securus.custhelp.comSecurus Technologies - Friends and Family Video Visitation

Securus Customer CareSearch FAQs Email a Question Contact Us Online Chat Privacy Policy Securus Home Search Advanced Search Search terms Screen Reader users press enter to Limit by product. Limit by product This button does not work with screen readers. Please use the previous link instead. Select a product OK Cancel Screen Reader users press enter to Limit by category. Limit by category This button does not work with screen readers. Please use the previous link instead. Select a category OK Cancel Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Search Tips Type in your Question Search filters applied Search Results Other Suggested Searches Did you mean: No results found. Suggestions: Make sure all words are spelled correctly Use different words that mean the same thing Results 1 - 10 of 135 Recommended Links Refund-Request your money back A refund can be requested through our automated system or a live agent by calling 972-734-1111. If you have an Securus Onlline account, please log into your account by clicking HERE . Once logged... Date Updated: 10/08/2019 Block- Account Status Blocked Reason why your account status may show as blocked Calls to your phone line(s) from a correctional facility may be blocked for many reasons: Not enough funds on your Advanced Connect Account If you... Date Updated: 07/17/2019 Securus Online- Add an Inmate Debit to your account Log into your Securus Online account: www.securustech.net To Add an Inmate Debit Account- NOTE : not all inmates have an Inmate Debit account Click on Find Inmate To find an Inmate Search by Inmate... Date Updated: 09/18/2019 Funding- AdvanceConnect Account or an Inmate Debit Account Prior to funding your AdvanceConnect account or an Inmate Debit account there are several factors you should consider: How often do you plan to speak to your loved one? Do you... Date Updated: 07/15/2019 Securus Online- How to Add Funds to Inmate Debit There are (2) ways to add funds to Inmate Debit Online 1) For customer that have a Securus Online account, click HERE to log into your online account To Add Funds to an Inmate Debit Click on View... Date Updated: 09/18/2019 Form-Securus Video Visitation- My Video Visitation was Disconnected Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you... Date Updated: 10/02/2019 Add, Remove my Telephone Number If you have a Securus Online account, you can easily add or remove AUTHORIZED phone numbers with the steps below: If you receive calls from Texas Department of Criminal Justice, please Click Here for... Date Updated: 09/13/2019 Securus Online- Getting Started with Securus Video Visitation How it Works Securus Video Visitation on is a 100% web-based solution on that allows you to remotely visit with incarcerated loved ones. You schedule your video visits in advance online according to... Date Updated: 09/18/2019 Inmate Calling for the First Time Once you have created and funded your account, please allow up to 24 hours to start receiving calls. Your loved one should be able to dial your number directly and be connected... Date Updated: 07/17/2019 Securus Account- Opening an AdvanceConnect™ Account We have several phone account options for customers to choose from. One of our most popular is AdvanceConnect™ which is a prepaid calling account. With an AdvanceConnect™ account all calls will... Date Updated: 07/17/2019Previous 1 2 3 4 5 6 NextContact Us Submit a Question Ask our support team a question. Ask the Community Submit a question to our community. Live Chat Chat directly with a member of our support team. Contact Us If you can’t find what you’re looking for on our site, give us a call. How can we make this site more useful for...